VALLEY HARVEST · CUSTOMER INFORMATION
Frequently Asked Questions
Ordering
How do I place an order?
Add available products to your cart and submit your contact and delivery details at checkout. The current system records an order as pending.
Can I order without an account?
Yes. Guest checkout is available; an account is not required.
Can I change my order?
A cancellation or change cut-off has not yet been configured. Contact customer care promptly once a working contact channel is provided.
Payments
What payment methods are accepted?
No online payment method is connected yet. Checkout does not collect payment.
When is payment confirmed?
Payment is not taken through the current checkout. Orders remain pending payment.
Shipping
What is the shipping charge?
Orders of ₹2,999 or more receive free shipping; below that threshold, shipping is ₹149.
When will my order be dispatched?
Processing and dispatch estimates are not yet configured.
How do I track my order?
Courier tracking is not currently integrated. Tracking details can only be provided if and when an operational process is configured.
Products
Are products Kashmiri?
The collection focuses on Kashmiri food and gourmet products. Check each listing and package for verified product-specific origin and label details.
What pack sizes are available?
Available sizes are listed on each product page and depend on the selected variant.
How should products be stored?
Follow the storage guidance printed on the product package. Product-specific site guidance appears only where it has been supplied.
Returns and refunds
What can I return?
Final food-product eligibility and the reporting window are awaiting Valley Harvest’s approval. See the Return Policy setup notice.
How do I report a damaged or wrong item?
Use a configured customer-care channel and retain the packaging and order information. Contact details are marked on the Contact page if they have not been entered.
How long do refunds take?
A refund timeline cannot yet be stated. The current checkout does not collect payment; refund handling must be configured before payment integration.
Account
How do I manage my address?
Signed-in customers can manage saved addresses from their account page. Guest customers enter a delivery address at checkout.
How do I view previous orders?
Signed-in customers can view orders associated with their account. Guest order lookup is not currently provided as a self-service feature.